A blog about living in Aberdeen, New Jersey.

Sunday, November 18, 2012

How to Obtain Credit from Optimum Online for Recent Service Outage

Those who lost service with Optimum Online can get credit by visiting the company's website and using their Live Chat Support feature. It isn't too easy to find. Click Support, then Contact Us, then Chat. The Chat icon is buried at the bottom of the Contact Us page under a secondary Contact Us section.

Once you click on Chat, fill in your account details and select Hurricane Sandy Service Issue as the reason for your chat. I was first in line. You'll need to confirm your name, address and phone and provide them with the outage date range.

It took me about 5 minutes to get my credit. It was quite painless. I received just over $40 credit for an outage of 12 days. Don't wait too long as you might only have 30 days to apply for your credit.


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