Wednesday, December 30, 2009
Verizon Wireless Called Me After Survey
I just got off the phone with a Verizon Wireless representative. She called because I submitted a negative survey response yesterday. The question was how likely was I to recommend Verizon Wireless to a friend. Not bloody likely was my reply, with a lengthy explanation. I reviewed many of my family's complaints on the phone with her today just to give her a flavor for our general disgust with Verizon Wirless and Verizon. And I mentioned the recent customer grumblings about Verizon Wireless billing practices regarding charges incurred for inadvertent use of the Internet. I see that that issue hasn't gone away, btw. She was pleasant but backed the company. So we basically agreed to disagree. And she wished me a Happy New Year.
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I recently had my own billing issues with Verizon. We got a smart phone a couple months ago with an unlimited data plan. However, to do so, we had to change to one of the new family calling plans. When we did so, they messed up the order. We lost the data plan. We lost our text messaging plans for each of our phones. And our 2100 minutes plan got changed to a 1400 minute plan with a 2-month promotion of 700 bonus minutes.
ReplyDeleteI didn't realize until our bill skyrocketed after that 2-month promotion ended. I called Verizon and the rep told me she could only backdate the current billing cycle and there was no such thing as an unlimited data plan. She then tried to dissuade me from speaking to her supervisor.
The supervisor reinstated all my original plans, including the unlimited data plan, but also couldn't backdate. She had to submit my file to a different department and now I have to wait 1-2 months for a response from Verizon. Meanwhile, I've been overcharged about $200.
If I'm not happy with the response, I'll register a complaint with the FCC. That tends to do the trick.